Returns & Exchange

Returns 

Organic Always offers you 7 days 100% Money Back Guarantee if you are not satisfied with the products that you have received. Unfortunately we are not able to offer you a refund or exchange after 7 days. 

Organic Always Refund policy is as follows:

1. Make sure the products is in its original packaging

2. Unused and in the same condition that you have received it

3. Fresh produce and gift cards are non-refundable 

4. If applicable only partial refunds are granted for the following

  • Part of the items in the fruits and veggies box was defective or of poor quality
  • Items not in its original condition

5. Contact Organic Always at info@organicalways.com.au to process your request, once we have received your refund request, an email will be sent to confirm receipt of your request. Within 7 days another email will be sent to notify you of the outcome of your refund request. 

6. If approved, your refund will be processed to your original method of payment within 4 days.

* If you have not received your refund within 2 weeks, please contact info@organicalways.com.au

Exchanges

If applicable, Organic Always will only replace items that are defective or damaged upon delivery. Please contact info@organicalways.com.au to process your request.