Returns & Exchange


Organic Always offers you 7 days 100% Money Back Guarantee if you are not satisfied with the products that you have received. Unfortunately, we are not able to offer you a refund or exchange after 7 days. 

Organic Always Refund policy is as follows:

1. Make sure the product is in its original packaging

2. Unused and in the same condition that you have received it

3. Fresh produce and gift cards are non-refundable 

4. If applicable only partial refunds are granted for the following

  • Part of the items in the fruits and veggies box was defective or of poor quality
  • Items not in their original condition

5. Contact Organic Always at to process your request, once we have received your refund request, an email will be sent to confirm receipt of your request. Within 7 days another email will be sent to notify you of the outcome of your refund request. 

6. If the address registered is bad and we deliver to this address, we are not responsible, No refund is possible.

7. If approved, your refund will be processed to your original method of payment within 4 days.

* If you have not received your refund within 2 weeks, please contact


If applicable, Organic Always will only replace items that are defective or damaged upon delivery. Please contact to process your request.