Questions?

Please read the FAQ's below. If you can't find the answer you are looking for, our email is at the bottom of the page!

Shipping and Delivery

If you are located in the Sydney Metro Area, not a cent! We send out all our boxes with
our drivers.

Think your order might be lost ?  If your item still hasn’t been delivered the
day you chose please contact us and we can launch an investigation.

Oops, my box is not being sent to the right address? We can absolutely help change this for you! Provided your order has
not shipped, please send us the new details and we can change this over for
you.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

our delivery areas for next day free
delivery are : CBD, Eqstern Suburb, Forest District, Inner West, Lower North Shore, Northern Beaches, Northern suburbs, South-Eastern Sydney, Southern Sydney, St George Area, Upper North Shore

*Please note: We will be expanding to new areas in the near future. If you don't find your suburb location please contact us and we will see what we can do 💪..

Cut off time is 7pm for next day free delivery. You can pass your order any day 24/7 before your delivery and choose your preferred day and date.

Actually on Monday and Thursday
each week.

If you are not here to accept the delivery of the box, we will leave the box on your front door, or in the main entrance, in a hidden and undercover spot, where possible.

*Please not : Anyway you can leave instructions in the note part if you want a neighbour receiving your box or simply contact us and we will update your order following our
instructions.



Product Questions

Yes for that just contact us and we will find an agreement.

Yes we can ! just contact us and we will arrange for you.

Nobody panic! If you can’t add an item to cart, it may unfortunately be an IT error or mistake.

Yes you can, if you have some allergy or if you have some fruits and vegetables you absolutely
don't want just write it in the note part saying NO Celery, NO eggplant. You can indicate us your preference fruits of vegetable instead.

Yes absolutely, they are all coming from Australian local producers for that depending of the season the composition of your box may change.

To keep giving you the best quality fruit and vegetables we always look at what is in season to ensure the freshest tastiest produce is delivered to your door at an
affordable price.

Our Eggs are free range.

We guarantee you will love our boxes so much that we are confident to offer 100% money back guarantee if you are not satisfied !

Of course you can, for that login to your account, click on manage subscriptions, and switch with the box you want.

Payment

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more
tech-savvy, we offer GooglePay and ApplePay too!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order.

Made your Organic Always purchase, and as the payment was loading you realised with horror you hadn’t added your discount?
Never fear, that opportunity hasn’t slipped away! Simply email our lovely Organic Always team at info@organicalways.com.au and they will be happy to help correct
this for you.


*Please note: Only one discount code can be used per order.

Want to share that OrganicAlways love? Unfortunately we don’t offer gift cards or vouchers.

No! Once you have ordered a box, you can pause or cancel your subscription at any time. So nothing to be scared of.

Subscription Management

You have to create a user profile

Yes you can. If you want to increase or decrease your delivery frequency just follow those 3 steps:

1. Login to your account,

2. Click Manage my subscription,

3. Click change frequency













Yes you can ! If you are going on
holidays you can just login to your account on OrganicAlways.com.au and click manage my subscription then manage my upcoming orders and finally just indicate which future deliveries you would like to skip.

Yes you can ! like always only 3 simple steps, login to your account, then manage your subscription, and change the
delivery day.

If you card is expired or cancelled, just follow the steps here after : login to your account, click on manage subscription, go to the payment information section and click on edit.

Yes you can do it in 3 simple steps,
login to your account, then manage your subscription, and go to address and shipping information section and edit your shipping address.

Of course this will never happen !

But if you really want to, login to
your account, click on manage my subscription, go to cancel subscription section.

Contact Us

Something not quite right with your order? Don’t worry, our Organic Always team is ready to spring into action!
Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched you will need
to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order
will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items
carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is info@organicalways.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you.We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful Organic Always stories, as it warms our hearts to see our unboxing box. Should you have any feedback for us, please feel free to email us at info@organicalways.com.au

Our Organic Always HQ is now located in Sydney, New South Wales.

*Please note: Our Organic Always HQ is not a retail store and we
hold no stock there.

Want fun, pun-filled, and always
adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list by emailing us at info@organicalways.com.au and asking to jump on board.

Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).

Please note that email is the best method of contacting us as it allows us to keep a paper trail of any issues you may have had with your order.